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Change Evaluation

 

Best Practice according to ITIL® and ISO 20000

 

 

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

 

Change Evaluation is in the classic lifecycle-view part of Service Transition.

 

In ITIL® 4 Change Evaluation is part of Service Management Practices - Change Control Practice


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Processes of Change Evaluation in detail

Process in the ITSM Process Library

Expected process result

 

 

Change Evaluation prior to Planning

Evaluation of extensive changes prior to authorization of the planning phase of the change

Change Evaluation prior to Realization

Evaluation of extensive changes prior to authorization of the realization phase of the change

Change Evaluation prior to Deployment

Evaluation of extensive changes prior to authorization of the deployment phase of the change

Change Evaluation after Deployment

Evaluation of extensive changes after the deployment phase of the change


Change Control Practice in ITIL® 4

ITSM Change Control Practice according to ITIL® 4

 

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Main information flows and interfaces of Change Evaluation

Main information flows and interfaces of Change Evaluation according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

 

Responsible roles

Change Manager

Performance indicators

KPIs of Change Management


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